About

Heather Hines, CTA

CEO & Founder

With 25+ years of diverse experience, it’s my privilege to deliver best-in-class service through transparent communication, innovative ideas and solutions, and being laser-focused for exceptional results.

After many years of hands-on industry experience, I invested further in developing myself and my life work by earning my Certified Travel Associate (CTA®) from The Travel Institute. This was an opportunity to apply my expertise while working to complete a rigorous certification program that demonstrated essential industry knowledge and exemplified the highest standards of professionalism. I am honored to partner with the Travel Leaders Network and the American Society of Travel Advisors (ASTA). I am accredited by IATAN, ARC, CLIA, and CCRA to bring you world-class experience.

I am passionate about relationships, and connecting people with travel, meetings, and the best industry events. I stay on top of the most current trends and I’m relentless about curating meaningful and memorable adventures and one-of-a-kind experiences.

I look forward to creating an amazing experience with you!

Why the name Modern Pro Services?

When deciding on a business name, I wanted it to represent who I am and my vision for serving and connecting people with amazing experiences. I went through so many options, but I kept coming back to the word “modern”,  and the thought of a “modern business”.  What is a modern business? It’s an organization that:

  • Embraces the latest technology

  • Adapts quickly to changing market trends

  • Fosters innovation and collaboration

  • Prioritizes sustainability and social responsibility

  • Promotes a culture of well-being, diversity, equity, and belonging

This is how Modern Pro Services was established.  Our values are deeply rooted in being human-centric, utilizing contemporary approaches, technology, and methodologies to meet the needs of our clients.

OUR MISSION

Our mission is to delight every client, with each unique experience, and make a positive and meaningful difference every day.

OUR VISION

Drive a customer-centric revolution as we reimage travel and hospitality experiences, and set new standards for delight with unwavering dedication to our valued clients.